Shipping policy

Processing

All orders are processed within 1-5 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped

Shipping Methods

Tracked packages are recommended. In the event of missing packages, Non-tracked shipments are not the responsibility of Nscaler454.com. Refunds and/or replacements will not be offered for lost shipments.

Shipping Delays

Please be advised that any delays in shipping times are not the responsibility of NScaler454 and should be followed up with the shipping company. 

Packing

All shipments are securely packed with packing materials. Any damages occurred from the shipping courier need to be addressed with the shipping courier company.

International Orders

For international orders, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NScaler454 is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at nscaler454@hotmail.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at nscaler454@hotmail.com.